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Book›
AI CSRBook jobs, 24/7Simple SchedulerEasy self-service bookingWeb ChatEngage more site visitors
Win Back›
Speed-to-LeadEvery lead, every sourceOutbound CampaignsRe-engage to fill your boardGoogle LSADirect integration
Coach›
CoachReal-time scoringAnalyticsEvery metric in one placeServiceTitanDeep CRM integration
Resources
Company›
Refer & EarnJoin our referral programPartnershipsOur ecosystem
Learn›
BlogLatest posts and updatesPodcastTrade Secrets: From the Ground UpCareersJoin the team
Customers
Industries›
HVACHeating, ventilation & ACPlumbingPipes, drains & water heatersPest ControlExtermination & preventionHome RemodelingKitchen, bath & whole-home remodelsRoofingInspections, repairs & replacementsGarage DoorInstall, repair & maintainEnergy & Fuel DeliveryFuel & EnergyAuto RepairEngine, brake & transmission service
All Industries•Energy & Fuel Delivery

AI Customer Operations for Fuel and Home Energy

Avoca handles delivery requests, account questions, billing, and emergency routing 24/7. Your front office keeps up with seasonal demand without adding headcount.

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Energy & Fuel Delivery
Air Solutions CT
Countryside
F.F. Hitchcock
Shipley Energy | Avoca Tackles a Dynamic Fuel Market
Townsend Energy
Capture Requests

Answer every customer request, around the clock.

4:12 AMLow fuel alert — tank at 10%Routed to Tech
7:30 AMDelivery request — need oil this weekBooked 2:30 PM
SaturdayAccount balance and billing questionBooked Mon 9 AM
11:58 PMNew customer setupRouted to Tech
Dec 25Service scheduling — boiler issueRouted to Tech
Mon 8:15Budget plan enrollmentBooked Thu 10 AM
Capture Requests

Answer every customer request, around the clock.

AI CSR

Answers account questions, takes delivery requests, handles billing, and routes emergencies. No voicemail, no hold music.

4:12 AMLow fuel alert — tank at 10%Routed to Tech
7:30 AMDelivery request — need oil this weekBooked 2:30 PM
SaturdayAccount balance and billing questionBooked Mon 9 AM
11:58 PMNew customer setupRouted to Tech
Dec 25Service scheduling — boiler issueRouted to Tech
Mon 8:15Budget plan enrollmentBooked Thu 10 AM

Hybrid Call Center

When a call needs a human, Avoca transfers it to your team with full context. No dead ends.

AI Handling CallActive
CallerMy tank is nearly empty. I need a delivery today.
AvocaWe can get you scheduled. Can I pull up your account?
CallerYes, it’s under Smith at 42 Maple Drive.
Monitoring
CSR ScreenWaiting
CustomerSarah Collins
IssueEmergency delivery, tank near empty
Equipment275-gal oil tank (2022)
ToneConcerned, urgent
PriorityUrgent — low fuel emergency
Caller won't repeat a thing

Speed to Lead

Responds to web inquiries and new customer calls in seconds, before they move on.

Google LSA
Web Forms
Facebook
Yelp
Angi
Missed Calls
Avoca— connected
Resolve Customer Requests

Grow your customer base without growing your front office.

Day 1SMSScheduled
Opening this week for your delivery request
Day 3CallScheduled
Voicemail — pre-winter tank top-off scheduling
Day 5SMSScheduled
Saved your $89 delivery request rate
Day 7CallScheduled
Booked delivery request — Fri 2 PM
Resolve Customer Requests

Grow your customer base without growing your front office.

Outbound Campaigns

Seasonal outreach, budget plan enrollment, tank-monitor sign-ups, and new customer follow-up, all automated.

Day 1SMSScheduled
Opening this week for your delivery request
Day 3CallScheduled
Voicemail — pre-winter tank top-off scheduling
Day 5SMSScheduled
Saved your $89 delivery request rate
Day 7CallScheduled
Booked delivery request — Fri 2 PM

Renewals and Win-Back

Re-engages lapsed customers and follows up on budget plan renewals before they switch providers.

Post-Service Follow-UpHi Sarah, thanks for choosing us! How was your...
Draft
Budget Plan EnrollmentIt's time for your annual tank inspection...
Draft
0%open rate

Caller ID and Account Recognition

Identifies the caller and surfaces their account history, delivery schedule, and balance before your team picks up.

(512) 555-0147Waiting
Identifying...
CustomerSarah CollinsBudget Plan Member
Lifetime Value$4,20012 calls
Last ServiceDelivery Request — Mar 15$420
Equipment275-gal oil tank2022
MembershipBudget Plan MemberActive
Before first word...
CSR Brief Ready0 manual entry
Operate Your Team

Make every CSR perform like your best one.

Call #847 — Jackie--/100
Objection Handling--
Process Adherence--
Tone & Empathy--
Booking Outcome--
Analyzing...
Operate Your Team

Make every CSR perform like your best one.

Coach

Scores every call and surfaces the coaching moments your managers would miss: missed budget plan pitches, slow emergency routing, poor account resolution.

Call #847 — Jackie--/100
Objection Handling--
Process Adherence--
Tone & Empathy--
Booking Outcome--
Analyzing...

Analytics

Request resolution rates, call volume, seasonal demand trends, and CSR performance in one dashboard.

—%Booking rate
—Calls today
—sAvg response
$—KRevenue today

Capacity Management

Adjusts outbound campaign volume based on seasonal demand, delivery capacity, and staffing.

Weekly Board55% filled
MonTueWedThuFri
Delivery
Billing
Service
New Accounts
BookedUrgentOpen

Proven by the Best in Energy & Fuel Delivery

Shipley Energy | Avoca Tackles a Dynamic Fuel Market

“Our ROI has been really fantastic.”

Matt Sommer, President

Shipley Energy deployed Avoca's AI voice agent to answer every call and quote live, accurate pricing across a dynamic, multi-division fuel business.

Shipley Energy | Avoca Tackles a Dynamic Fuel Market

Shipley Energy deployed Avoca's AI voice agent to answer every call and quote live, accurate pricing across a dynamic, multi-division fuel business.

Shipley Energy | Avoca Tackles a Dynamic Fuel Market

Jobs booked with Avoca

Frequently Asked Questions

Every moment, handled.

See how Avoca transforms energy & fuel delivery businesses with AI-powered call handling and booking.

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