Lodi Garage Door | Getting New-Build Warranty Right

About Lodi Garage Door

Lodi Garage Door is part of Windsor America, a fast-growing platform of home services brands. Serving the Phoenix market for roughly 45 years, Lodi holds the largest share of new-build business in the state: installing garage doors for homebuilders on top of standard repair and replacement service. More recently, Lodi expanded into the Denver and Las Vegas markets.

The Before: One person covering three markets

For a company where the phone is the whole game, Lodi was leaving money on the table every time it rang unanswered. Nights, weekends, and overflow all fell to whoever was available, and often that was one person: Service manager Sarah Trumpe. She handled the calls, the emails, and the after hours coverage.

• "Before Avoca AI, it was all me. I took the calls, answered the emails, whatever. I can actually have a weekend now. I can rely on it. It's a big difference." — Sarah Trumpe, Service Manager

Deploying Avoca: Lodi's AI Agent, Avery

Over the past few months, President Sam Sciotto and the team rebuilt their phone operation around, Responder, Avoca's inbound voice AI to answers customer calls in real time and works against the team's CRM to look up customers, check availability, and book.

Lodi runs a separate instance of its agent, Avery, in each market, tuned to that city's promotions and climate: Phoenix is running three promotions this month alone, and Denver's differ by season.

Built for the Complexity of New-Construction Warranties

The hardest part of the rollout was Lodi's business model itself. Because Lodi installs new construction doors and warranties them for a year, Avery had to learn that a homeowner calling in six months after moving in is often still under warranty.

Avery reads the ServiceTitan ticket in real time and adjusts, treating a six-month-old install as a warranty call and a decade-old door with a broken spring as paid service.

• "When a homeowner calls in and gets Avery, and they've been in their house for six months, they know they have a warranty. Avery looks at that service ticket and responds accordingly." — Sam Sciotto, President

The Avoca Impact: Every high margin call, answered

Avery handles the complexity of Lodi's business, market by market and in real time.

-Call volume: In Phoenix alone, Avery handled more than 1,000 calls in 90 days, calls that used to go to voicemail.

-Closing rate: Up to 70%, following back-to-back record months: Lodi's best-ever December for service, then its best-ever January for replacement.

-Capacity: Trained once, Avery now fields up to 100 calls at a time at a single location, turning what used to be missed high-margin work into revenue.